• 25 Years or older (between 21 – 24 years old an underage fee will apply).
• Valid Passport Valid Driver's license (minimum 1 year of validity).
• Major Credit Card.
A valid and physical Driver´s License.
Only a person with a valid driver's license with more than 21 years may drive. Between 21 and 25, an underage fee of $10 per rental day will apply.
• Full to full.
• Prepaid Tank.
• Pay when you return the vehicle the missing fuel (in this case the price will be higher than the gas station).
Yes, if you take care of the smell and upholstery of the vehicle. In case there is any odor or dirty upholstery an additional charge of $ 100 may apply.
Our fleet has small to large sedans, 4x4 SUV’s, Pick – Ups and Vans. We keep the vehicles up to 2 years within our company.
There is no external car wash fee, however, if the car is returned in extremely dirty conditions, especially in the inside, an additional fee would be charged of $100.
The car will be delivered with Full gasoline and must be returned with full coverage except if the prepaid Gasoline product is purchased. With which you can return the car with the gas tank at any level.
You must stay on site and call the customer service line for assistance.
The car can be returned unwashed. as long as it has the normal dirt from the rental.If there are stains or deep dirt inside and / or outside, an additional fee could be charged.
You must call the assistance service or contact the agency where you rented the vehicle.
An additional charge will be made for their replacement.
No, tolls must be paid in cash only by the driver. It can be in local currency or in dollars with bills equal to or less than US $20 USD.
This is the amount that Alamo Rent a Car will hold in your credit card as a guarantee of the vehicle. At the end of the rental in case there are no damages made to the vehicle the amount will be liberated within 3-5 business days.
It is a requirement that it be done with a credit card, debit is not allowed.
No, the car rental deposit must be made with a major credit card from the main driver.
$500 plus the estimated cost of the rental. This is held at the beginning of the rental.
A credit card is required for the Car Rental Deposit. For the payment of rental, you may pay with a credit card or a debit card.
To rent a vehicle it is required to have the Collision Damage & Theft Waiver (CDW-TP) and the third-party liability (TPL).
Both can be purchased at the counter.
Yes, you may use your card coverage. However, you must first verify the conditions that you have and present a valid written proof that indicates your coverage.
In case decide to decline, in case of any damage you will be charged in full and then you will have to file your claim with your insurance company.
You may return the vehicle in any of our stations throughout the country. An additional fee may apply. In case you wish to make the car rental return in another place, please contact us to verify if this is possible and to give you the price.
Yes, you only need to go to one of our offices to request the change and add the coverage that you wish.
The maximum number of days allowed to rent a vehicle is 30 days. However. this can be extended or renewed for another 30 days.
The type of change of the bank to which your credit card belong.
We would like to know what type of vehicle you need and for how many days to be able to make you a quote.
The contract gives you 2 hours of grace from the third hour, there may be additional charges.
In any case, contact the office where you made the contract to advise if there is any delay
Yes, you can. You only need to contact the agency to add the additional coverage or products you want to add to the rental contract.
Once the car is delivered, the guarantee deposit is released. however, the bank could take 3 to 10 business days to re-enable the amount in the account.
If by mistake the charge was made to a debit card, the return may take up to 30 days.
No, the car cannot cross borders.
You can contact us to the following email address: or send us a WhatsApp message.
Call the insurance company and wait for the inspector to arrive. This service is free of charge and available 24/7 all year round. Call 911 and report the accident to have a traffic officer arrive at the scene. Call the rent-a-car branch office to report the accident and request assistance.
You should call our help desk or contact the agency where you rented the vehicle. An additional charge will apply to replace the car keys and the car documents.
You should contact our Customer Service Team or the office where you rented the vehicle.